Laser Alarms Quality Policy

The policy of Laser Alarms Ltd is the economical provision to its customers of goods and services that not only meet the contractual requirements in full, but are also fit for their intended purpose.

The Company is committed to operating an ISO 9001:2000 Quality Management System, including NACOSS Quality Schedule SSQS 101, together with industry agreed Codes of Practice and other relevant product standards and to review and to continually improve this system. It is mandatory that the Company's policies, systems and procedures are recognised and adhered to by all personnel.

The Quality Manager, reporting directly to the Managing Director, is responsible for monitoring the Quality Management System and for continued compliance with this policy, including initiating and co-ordinating any action required to correct non-conformances.

To monitor the costs of poor quality associated with products and services and to implement actions to reduce these costs.

To deal with customer complaints in a timely manner, to implement corrective action and to address the cause of the complaint to ensure that further complaints do not reoccur.

To review the customers perception of the performance of Laser Alarms and of its services. To take appropriate action to maintain the reputation of the Company as a high quality provider of Security Systems.